They make promises, do the opposite and then play dumb. @sprintcare I can nolong afford to keep my sons phone with sprint. @sprintcare @aeri_meyers @ATT How much money do you overcharge a 15 year customer before something gets done? @sprintcare @TMobile I see you are having MMS issues today. That's been the answer since November 9th. Anyone have a US corporate number? @sprintcare is an outage in southeast michigan still in effect? I was not rude at all...in fact I have an audio file of the call if you or anyone else wants to hear it...it is simultaneously hilarious, infuriating, and pathetic. Y'all are about to lose a 10 year customer. ; Fix 2 - Check your Wifi network connection and Cellular data strength. Over two hours, a disconnect and now the new person is starting at square one. @sprintcare my phone is not working because of technical issues which insurance is not need for services you are suppose to provide. thanks I only have 1 or 2 bars and my data is only working when connected to WiFi smh. Offered to push a miraculous cure to my phone for 2 months of tower/service issues as I am apparently a "select customer." @vnykumar_7 Traded in an iPhone in GREAT condition to get a discount on new. Legal. @sprintcare there’s an outage in Appomattox VA. @SeshmiHayes But still nothing. @sprint @sprintcare should be embarrassed at their lack of customer support. but, no data. This phone is not even 90 days old. @randelson Horrible experience with @sprint @sprintcare multiple hour+ phone conversations about a issue on my account. It uses 4G LTE, CDMA and EvDO networks. That is what customer service is all about. My husband @Eric_Jaames and I have called Sprint probably 15 times over the same issue and it’s not resolved. They can't cancel this phones contract so they can send me a working Samsung note 20 phone. @sprintcare I'm far beyond done with Sprint. Tips? @sprintcare No thanks. @sprintcare I was able to get my issues resolved. By default, Sprint blocks SMS text messages from some short codes to … What is the deal? It's been down for at least four hours. Consumer loyalty means nothing it seems. 5 years with you guys and you guys still offer trash services and trash customer service. Access Sprint Zone. There is no excuse for this. Since then, I have not been able to watch Hulu as it was, the free one :(. What is the deal? @sprintcare I can nolong afford to keep my sons phone with sprint. Basic Tips on Fixing iOS 14.2 iMessage Not Working Problems (Solutions): Fix 1 - Restart your iPhone, iPad, or iPod touch. Additionally, some users are indicating that they’ve been unable to send text messages. @sprint @sprintcare systems down? SO TIRED OF HAVING ISSUES SENDING AND RECEIVING TEXTS FROM NON IPHONE NUMBERS AND REGARDLESS OF ANY NETWORK CONNECTION ISSUES ITS BEEN A PROBLEM FOR ALMOST A YEAR. @sprintcare my phone is not working because of technical issues which insurance is not need for services you are suppose to provide. Last Updated 3 minutes ago: Sprint is an American telecommunications company that offers CDMA and LTE mobile phone wireless services (including text messages and voice mail) and internet. Facts! Be the first to know the next time Sprint goes down. @sprintcare The data is not working on any of our sprint phones. @FCC, @sprintcare I’m not having a issues sending you all are just not responding. Recently I've had issues receiving text messages from many people across all the major networks (Verizon, AT&T, Sprint, T-Mobile). @EvilHRGuy same log on info using app on iphone works fine. @sprint @sprintcare @TMobile @TMobileHelp 5 times in the past week I’ve been promised call backs to resolve an issue that’s costing me an extra hundred dollars every month. You will need to contact the company directly. I had an issue where my hubby accidentally signed up for Hulu live (he thought he was just logging in) and I promptly canceled Hulu live. Sprint Most Affected Locations Outage reports and issues in the past 15 days originated from: Should I just cancel my plan and try another carrier? Chat waste of time. website Do you know why there is a delay? @sprintcare @TMobileHelp Going on a month now with no service and no internet due to a tower needing service at my location. @sprintcare @TMobileHelp Going on a month now with no service and no internet due to a tower needing service at my location. @Thogar @gusss501 @sprintcare My old phone is not working, no calls or text for 4 months, the new phone can't be activated dealing with this since 11/2, And now it's 11/30, no kit, no working phone, I just to talk to someone in corporate, @sprintcare @sprint 2 hours of ridiculous customer service issues with absolutely zero resolution and misrepresentation of product/service(s). @StardustRanger @TMobile @sprintcare #COVID19 victims expect your mobile provider to disconnect your phone. @sprintcare No, you can chat open about your problems. r/Sprint: Sprint news, discussion, user feedback, phone updates, tips and tricks, technical advice, and Customer Care experiences. but, no data. please help!! @EstelleTweet @att and @verizon, wanna poach a 11yr @sprint account? Because of the $0.20 for sending or recieving an intl txt msg, I am now using GV as a free alternative. Never had this issue with @Verizon @TMobile or @sprint & have unlocked devices with them b4 with ease. @buttercuptay Leave a message in the comments section! @vonge7 Why is your site not working?!? Immediately after the refund my account went past due based on the system thinking I owed what I was refunded. Store applied trade in discount. Multi billion dollar company cant keep their word Been a customer way to long, @sprintcare hey sprint, just for future reference, my on going issue with my data problems in areas in Illinois were fixed! @sprintcare @TMobileHelp A lot of your customers are facing issues in the 33610 zip code area( Tampa, FL). @sprintcare How long is the outage going to be for Neenah, WI and Appleton, WI? @sprintcare @TMobileHelp A lot of your customers are facing issues in the 33610 zip code area( Tampa, FL). 1. The issue is also impacting a subset of Sprint users as well. After opening and using the new, Sprint suddenly claims 'damage' (a lie) and raises our lease by almost $30/month. With text messages in particular, there seems to be a few problems. Education providers or family. Ugh! Did Sprint just steal my monitor? @sprintcare Do y'all train your associates to misread a date, call your customers liars, and then disconnect the chats? @sprintcare. @sprintcare The data is not working on any of our sprint phones. I can't send or receive picture texts, can't open any texts in a group thread, and have no internet service at all! Are you experiencing issues or an outage? Eligible for phone upgrade. If the text message that won't send has a photo or video in it, or you're trying to text a group of people , confirm that … @sprintcare Is there an outage in Lakeland? @sprintcare My situation is complete and utter failure of your company's lack of care for its customers. Everytime I talk to customer care it's the same thing "looks like they're just waiting on a part". This issue is primarly due to the way that many of the US carriers have started aggressively filtering SMS messages in an attempt to mitigate or reduce the amount of spam messages on their networks. This article helps troubleshoot text messaging issues on your LG G4. Ok. Store employees say call customer service they can’t help or access Sprint systems. @bsprag Sprint is an American telecommunications company that offers CDMA and LTE mobile phone wireless services (including text messages and voice mail) and internet. Note: In some cases, the unbilled text message detail will not correspond to amount billed. CONVENIENTLY your call service drops our call every time they transfer us to finance. @sprintcare I’ve been DM’n your reps all morning for over two hours. @tyul_n87 thanks Thanks for your help. @sprintcare it is a shame that a customer, for almost 20yrs, and is in an area inundated by towers, have SO MANY FRICKIN PROBLEMS that Corprate Customer Care & Advanced Tech Support, STILL CANNOT SOLVE! @sprint @sprintcare @MichelCombes @AppleSupport Sprint is continuing to do very BAD business. @_Afrosamu @sprintcare I’ve been DM’n your reps all morning for over two hours. @sprintcare Yes my entire household. Check Order Status Activate your device Return and exchange Policy. @sprintcare No thanks. No more @sprint upgrades, no more terrible @sprintcare service who pretends to have empathy for folks in need. Clearly it’s a sprint issue. may not be same as landline 911. Called my phone support it’s not an issue with my device. Help. @sprintcare Can you guys just get it together? @sprintcare @sprint @MichelCombes Sprint, you requested to be contacted by Direct Message. Got 2 phones down. @sprint @sprintcare onnce again in no surprise your customer service reps were very rude and continue to hang up on me when i have a issue. If not, continue to the next step. @Showtorious I’ve given you guys plenty of time to fix your issues and worked with you enough @TMobileHelp hasn’t helped, @CAROLINETheillz @sprintcare Note: they hung up as soon as my issue sounded complex. @joshcheron Now they say there is no note in the system about it! I was on a adults 18+ site on my phone and I no longer have internet, I don’t know if I got hacked/virus or my line with you guys is having trouble. AND IT WAS THEIR MISTAKE. @sprintcare @Killerhoudini Hey Lamar: we were saying we *didn’t* have issues I’ve always had a smooth upgrade process with Sprint! @sprintcare @TMobileHelp I have to say nothing has changed with merger only thing is service worse and not sure the company knows how to handle issues. Too late. I need your service to get better. 5 times I’ve been lied to to. Guess they want a lawsuit. Ok. Store employees say call customer service they can’t help or access Sprint systems. I’m paying @sprint for 1 bar ? My wifi doesn't even connect to my phone, @KpFrmDa9 @RealSamGabriel @iamjalenbroooks @MarkComerMusic @sprint @sprintcare Good to hear, it was definitely a website issue, @RLPenney @sprintcare No service for 2 days now. A mistake on my end - not a glitch in your accounting. @sprintcare Not a billing issue. ? @sprint cut me and my family off before Christmas in the middle of a pandemic while my business has been crushed wtf! Ok, just over 2.5 hours and my request is handled. @Jkendal81468817 Is this how you regularly conduct your business? Sprint uses CDMA and LTE technology. This is truly a horrible company. @sprint merged with @TMobile and you still suck as a carrier including the customer service. Waiting all day. #badservice. @TMobile @sprint. @NotBuyingIt34 galaxy s9. @sprintcare anyone having connectivity issue in Central TX right now? I have been sending and receiving international text messages since 1998 with Sprint. So for future customers let them know. @sprintcare I’m not having a issues sending you all are just not responding. What’s up? @sprintcare @sprint @TMobile Sprint customer 10+ yrs. @dansichel @sprintcare are there issues with service 22642 area. Both refused to replace under warranty! MMS messaging is currently supported by AT&T, T-Mobile, Sprint, MetroPCS, U.S. Cellular, and Verizon Wireless. @sprint @sprintcare onnce again in no surprise your customer service reps were very rude and continue to hang up on me when i have a issue. The best thing about owning an iPhone 5 and having @sprint is I never have to be the one getting the @Uber, @bdanielle09 @TMobile @sprint Somebody else told me they were having trouble , @sprintcare SERIOUSLY CANT WAIT TILL I CAN PAY THIS PHONE OFF AND GO ELSEWHERE!!! @TMobile @sprintcare #COVID19 victims expect your mobile provider to disconnect your phone. Why does this happen? I've called over and over again, but nothing. Share them here. 2) I will never (as in, no freaking chance) add a line to my plan. Sprint has had the wrong SSN connected to my account for 8 years. Please call me asap, @sweetantasty49 @JPhloog Went to T-Mobile and they gave me a new SIM card and now my data is there and calls are not dropped. Therefore, upon contacting the Sprint network, they will put you through to the corporate security office. Terrible customer service. Several tech calls to Sprint & visit to local Apple stores! @RLPenney @newbranchfarms Just wondering if anyone else has been experiencing issues with text messages arriving late or not at all. @sprintcare How do I DM? Worked in CustSrvs. 1) My name, as you know, it Tom, not James (not the 1st or 3rd time it's happened, either) text, data, fax & other landline svc. Just a phone line and a very small bill. I had no outstanding balances, no account issues. Do better ? @AMBSTERDAMN75 @MIXINGAFTERHRs @sprintcare is an outage in southeast michigan still in effect? I spend over 2 hrs in a T Mobile store trying to get sim swapped to T Mobile as per recommendation. @JPhloog @sprintcare @TMobileHelp alright tNO, having issues again, which otherwise if this merger wouldn't have happened i wouldn't be having these issues with sprint. Still no ph, @RyanJackT Worst service ever @sprint @sprintcare. Please everyone beware before believing their offers! ; Fix 3 - If you're trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. There is no excuse for this. Please resolve this issue. I need your service to get better. Sprint's parent company also operates Boost … Frustrations? Is there an outage in MKE? I’m supposed to send my other phone back however if I do that I don’t have a phone. @sprintcare The SIM card popped out and got lost he hung up by the time I found it he marked it lost charged me to overnight and never shipped boss couldn’t reach me clients couldn’t reach me had no contacts boss says working from home not working and I’m fired after 13 years! If not, continue to the next step. No return calls. @sprintcare anyone having connectivity issue in Central TX right now? All to activate a new phone. Past 2 weeks have been trsfr to 8 agents... 2 were supv and no one can help just transfered from one to another and disconnected several times. @TMobileHelp @sprintcare @sprint @TMobile 1/2 maybe 3 or 4: 1 hour in online chat while U tried to retain me. my phone does not get any data service. @sprintcare Why can't I get service issue support right now? AND IT WAS THEIR MISTAKE. I have more problems then when I came in. I can't send or receive picture texts, can't open any texts in a group thread, and have no internet service at all! You can send text messages through Google Voice on the web or through the Google Voice for Android TM app without incurring a fee from Sprint. Ugh! @sprintcare Hello! It either doesn't come through, or I get a notification that the message is downloading, and then a message that it failed to download (more often than not, it's just not coming through at all). Ridiculous. View or download billed Call or Text log details As a consumer customer, you can get billed text details for your last 3 bill periods (or 90 days) on sprint.com . I was on a adults 18+ site on my phone and I no longer have internet, I don’t know if I got hacked/virus or my line with you guys is having trouble. Your company is broken, fix it. ? @TroySensaii @sprint @TMobile @sprintcare @TMobileHelp Same problem! #CustomerService. @sprintcare still can’t complete my phone pre order cause the app has issues. Any idea why? Traded in an iPhone in GREAT condition to get a discount on new. @SummerGlow @sprint Was able to get a new phone like every year now they want me to pay a stupid price out of pocket . @tonyutter @sprintcare Did you have a problem with your Sprint network? @sprintcare (e.g., home alarm). @Sprint has incompetent CS. Do you know why there is a delay? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Some users say that sending picture messages is next to impossible. @sprintcare can i please chat with someone on the awful coverage here where I live? @sprintcare @sprint I preordered the 12 Pro Max earlier this morning in the Pacific Blue and it says I wont receive it till between 11/25-12/01. Clearly it’s a sprint issue. Everytime I talk to customer care it's the same thing "looks like they're just waiting on a part". Merger w/ TM business unethical if not illegal, eg, unapproved trial ($30/mon) added to plan. Stay far far FAR away from @sprint @sprintcare @TMobile @TMobileHelp . Thank you agent Alyssa M @sprintcare for actually taking the time to review my issues and actually resolving them. Sprint said talk to TMO and TMO said they can't send me a cellspot because I don't have an active TMO account. @sprint @SprintCEO #wtf, @FireinFreetown @sprintcare I am getting no signal at all where I usually get signal. Off to a great start. Ok so when @sprint @sprintcare tells you they will call back in 30 min how many hours or days does that mean? I need to have it ported to boost but I am told there is an "error". Immediately after the refund my account went past due based on the system thinking I owed what I was refunded. No problems at Sprint Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. @HeatherXaraOry Y'all are about to lose a 10 year customer. Merger w/ TM business unethical if not illegal, eg, unapproved trial ($30/mon) added to plan. Terrible. Frankly y'all suck! @sprintcare The only problems I have, besides being currently chained to Sprint, are: Sprint's parent company also operates Boost Mobile, Virgin Mobile and Assurance Wireless. I've been trying to get a copy of my bill for over an hour. @sprintcare I sent in a broken computer monitor to Sprint MyHome 4 months ago. Sprint uses CDMA and LTE technology. Facts! We have followed their advice (factory reset, new SIM, new phone, etc.) Others cannot even send or receive plain SMS. @gusss501 I know this situation is very frustrating especially when you need your device going through this tough time. I'm so aggravated! The most recent outage reports and issues originated from Sprint will ask for legal documentation showing that you are the authentic account hold. Got 5g with 4 bars. Facebook. @MyDmsRbroke This is horrible service and poor customer service experience. Soft Reset Your Phone. @sprintcare this is the third time my phone has given me the "No SIM" error when I've done absolutely nothing to my phone. @sprintcare hey sprint, just for future reference, my on going issue with my data problems in areas in Illinois were fixed! Sprint Outage Is Sprint having an outage right now? sms messages just stuck in limbo trying to send, and i've already reset my device. @mutley22642 Sprint Phone Connect: No plan discounts apply. Text message issues For the past few weeks I will randomly not be able to send a text to a specific person. @rjmedina236 @CruzeBeth So get y’all peoples and fix it people pay for this. After numerous calls, they want to FORCE me to. Third-party content/downloads are add’l. @BennyJamesFink I'm almost $900 over charged in 6 months. Can you confirm outages? Sprint said talk to TMO and TMO said they can't send me a cellspot because I don't have an active TMO account. They make promises, do the opposite and then play dumb. @sprint My son-in law is trying to move his account his account to a new provider, and customer care has spent the last hour and a half refusing to give him his account number. 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